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ActiveSystems Software

  • < 100 employees

2021 Customer Success Manager Graduate

Cebu

Opportunity Expired

We are looking for talented and qualified individuals for Customer Success Manager in our Cebu Branch.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
2
Start Date
ASAP

Application dates

Applications Close
15 Oct 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Management
Project Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement

Hiring criteria

Enter pathway

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Customer Success Manager

This function should possess the best customer management and business consultancy skills. Having a strong passion for customer engagement and expansion of customer use cases, you have impeccable relational skills and can create a win/win environment for everyone.

Reporting to the VP of Customer Success, the Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to customer adoption, ongoing support, process optimization and expansion. CSMs are the main interface for all system-related inquiries and build relationships with all relevant stakeholders as trusted advisors. They are responsible for customer retention and the prevention of churn across our Customer base. The CSM must have a strong understanding of our Customers' business objectives and the ability to identify and articulate how our solution supports the achievement of the Customers' strategic business goals.

The CSM manages the customer experience across our Customer base, meeting agreed retention and usage targets. The CSM is responsible for understanding the 'health' of our customers, ensuring they grow into ActiveOne advocates.

Responsibilities:

  • Own overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, and maxing satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client, and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Manage programmatic account escalations.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Enter pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Management
Project Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail