Amex was founded in 1850 in the United States. It began as a freight and valuables forwarding company and later became a travel company in 1915. They launched their first personal card in 1958, the American Express Card.
In 1984, they were the first in the world to introduce the most wanted card in the market, Platinum Card. This card was introduced to the Philippines in 1991. The Manila office opened in 2015 with only 66 employees, and this number continues to grow to date.
The Philippines office provides transaction process outsourcing for international payment card businesses and travel businesses. This includes technical support, back-office support services, contact center services, vendor management services, and program management.
Culture & vibe
When you join the company, you will be made to feel welcome. They offer a friendly and respectful environment, and Amex is one of the best institutions to grow with. You will be given the resources and equipment to do your job. The experience and knowledge will teach you a lot about what customer service should be.
Amex has different markets and you will be assigned either in Australia, New Zealand, the UK, or the US time zone. Therefore, it tries to maintain the work-life balance by offering one of the great benefits when working for this company, called Amex Flex.
It is the working model that provides employees with greater flexibility while still preserving the aspects of in-person culture. Depending on business needs and the role, you can either work onsite, fully virtual or in a hybrid work setup (a mix of virtual and in-office days).
However, the above-average benefit (and pay) comes with a high-stress level at times, especially when they focus heavily on metrics and how they affect your job performance.
To join their team, fresh graduates and other interested candidates can upload their resumes on the company’s Career page, and they will curate the open jobs for you. Or, you can learn more about the current job openings by choosing the location.
Some of the job openings in Manila are Learning Delivery Capacity Analyst, Customer Care Professional, Colleague and Labor Relations Specialist, Operation Team Leader, and Leadership and Development Manager. Each position provides information on the job description, requirements, and additional details about the nature of the job.
You can also join their talent community. They will keep you posted about career-related events and future job opportunities that you may be a match for.
After a job application has been submitted, the recruitment team will determine if you are a match for the profile they are looking for. If you are, they will get in touch to learn more about you and your interest in the role. This may include a phone call, email, interview, or online assessment with the hiring team.
If you succeed, you will receive a job offer, but before that, they will also perform a background check by verifying the information you provided in your online application.
The interview process may consist of: 1) Initial interview, where they ask about your previous employment, your job responsibilities, and why you left. They may also tell you which line of business you are suited for. 2) Another interview with the department you are profiled for. They will ask for your expected salary here. 3) Final interview with an operation manager.
Career prospects
The company helps its employees create a career journey with a lot of continuous training and upskilling opportunities. However, an insider reported that it is a bit difficult to get promoted if you do not have any leadership experience.
The company provides a monthly salary package that ranges from PHP18,160 (Sales Representative), PHP31,809 (Fraud Analyst), PHP32,450 (Collection Agent), PHP34,871 (Customer Service Representative), PHP45,500 (Financial Analyst), to PHP45,000 (Customer Service Representative).
Higher salary can be expected from the positions such as: Project Manager (PHP52,500), Account Manager (PHP69,160), Team Leader (PHP77,500), Analyst (PHP83,000), Business Analyst (PHP90,000), Account Executive (PHP95,000), Senior Software Engineer (PHP196,660), and Senior Manager (PHP220,830),
Benefits
The incentives may include: