What it does
As a BPO solutions provider, Emapta helps its customers build dedicated teams and provides access to talent in offshore geographies
Mission
To transform the Philippine workplace with sustainable global careers in close-to-home working environments
Size and presence
They have 7,071 employees and 16 offices across the Philippines
Best known for
Delivering best-in-class technology and customized talent-driven solutions for international businesses.
The good bits
Certainty of working with a well-established organization and work-from-home opportunities with Emapta’s 24/7 support team
The not-so-good bits
Relatively limited tools
EMAPTA is an Australian-owned and operated BPO (Business Process Outsourcing) company with a presence in Europe (North Macedonia), Latin America (Colombia), and Asia (Philippines, Malaysia, Sri Lanka, Vietnam). They created the name “Emapta” from the initials of the founder and CEO, which are Tim Vorbach's family.
They connect small, medium, and large businesses in various industries worldwide with talented people who have specialist skill sets, including accounting, software development, bookkeeping, mortgage processing, sales and marketing, customer support, and more.
Emapta Philippines is able to accommodate the most complex environments securely by delivering enterprise-grade security with the support of an on-site Australian management team. With this, they can provide job opportunities online for Filipinos to develop a career that suits them best without going abroad or anywhere far away from home.
Culture & vibe
Emapta Philippines aims to help Filipinos to achieve their fullest potential without the need to work abroad. To do this, they need to make sure that their talent aligns with their client’s brand, operational standards, and culture.
Emapta’s entire business model relies on their ability to attract and retain the most skilled talent. Without a great employee-driven ecosystem, they will not be able to execute their business. Therefore, their people’s best interest always comes first with every business decision they make.
The welfare of their workforce is the core of everything they do. They believe that the best people deserve the best treatment, so they strive to treat their staff like family – a true Filipino value. Emapta proves it with an annual attrition rate of only 2.49%. Whether in the office or working from home, they encourage a healthy balance of work and life for their employees.
When you go to the Career page on their website, you will find a resume template that you can download. Check out their job openings and apply for a role that suits you directly on the page.
The hiring process and talent selection approach might vary depending on the roles and can be customized and aligned with the needs of the business. However, it mostly involves several rounds of interviews. After the first interview with basic questions, the client will contact you for the next or final interview.
To find the most talented people, their recruitment process for remote jobs in the Philippines is quite rigorous. There are background checks and all sorts of testing. If you pass all these, they will contact you with an offer.
Career prospects
To help their staff grow further in their careers, they offer ongoing training and professional development, individual coaching and mentoring, cultural and communications training, and exposure to world-class leadership and technology.
The salaries at Emapta range from approximately: Purchasing Assistant (PHP180,000), Administrative Assistant (PHP210,000-428,000), Bookkeeper (PHP240,000-360,000), Quality Assurance Analyst (PHP255,000-440,000), Paralegal (PHP300,000-390,000), Customer Service Representative (PHP300,000-395,000), Executive Assistant (PHP323,000-623,000), Technical Support Specialist (PHP344,000-594,000), Recruiter (PHP345,000-645,000), Accountant (PHP353,000-585,000), Team Leader (PHP361,000-593,000), Junior Accountant (PHP378,000-510,000), Customer Experience Manager (PHP408,000-555,000).
Some of the roles with higher salaries are: Manager (PHP765,000-1,000,000), Project Manager (PHP690,000-2,000,000)
Benefits
Emapta offers benefits packages that might include: