Operations Associate - Makati (Rolling Intake)

• Accurate resource planning based on volume of packages received
• Eliminate losses, damages that result in Claims filing
• Monitor and ‘Close’ any open order that are beyond the agreed SLA
• Acceptance and Sorting of packages from Amicassa across all 3PL,
• Endorsement of packages to other 3PL
• Preparation / Waybill Generated / Letter Shopping
• Resolve or escalate Exemptions within 24H
• Monitoring of all documents endorse to Mailroom and CLOSE Incident Reports in 72H
• Submit Client related reports at 95%
• Practice strict coordination to achieve OTD SLA
• Consolidate Daily/Weekly/Monthly reports
• Received and Process of Billings
• Monitor account performance
• Collaborate with LM team
• Address and resolve issues of non compliance
• Health and Safety protocols and projects
• Polite, clear, concise, and updated feedback to internal and external customers
• Act as group Team Leader from time to time

Job Qualifications:

• At least college level

With work experience in:

• Mailroom Operations
• Account Management
• Report analysis
• Proficient in excel
• Result oriented
• Flexible and adaptable
• Can work in minimal supervision
• With basic communication and Customer service skills