2022 DSDS Service Desk Agent

About Fujitsu Engineering Technologies Philippines

Since being founded in Japan in 1935, they have continued to demonstrate our technological prowess and the persistent pursuit of innovation. As a world-leading digital transformation partner, our business structure is aligned with the modern digital world.

Japanese company JGC Information Systems established FETP in 1992 originally as J-SYS Philippines (JPI). In 2016, JGC Information Systems became Fujitsu Engineering Technologies after Fujitsu acquired the company.

Your role

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests.

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating systems, basic networking, PCs).
• Business Awareness. Develops an understanding of the customer’s environment and service delivery requirements to enable the delivery of first-class service.
• Process. Documents actions taken in resolving routine customer inquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership of listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalate so they can be resolved.
• Service Level. Escalates issues as necessary to deliver the required service level and meet or exceed customer expectations/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place.

Training, development & rotations

Fujitsu can help advance your professional development through several technologies and product training options. These training options enable technical professionals to enhance their expertise, skills, and knowledge of telecommunications-related technologies as well as prepare them for product training courses.

While some prefer classroom-based technology training, others prefer self-study or online training due to time or cost constraints. To address this diversity of learning environments, Fujitsu provides a broad range of training solutions. Fujitsu is also a Metro Ethernet Forum (MEF) Accredited Training Provider, authorized to deliver training for those who wish to obtain MEF Carrier Ethernet Professional 2.0 certification.

Fujitsu provides product training through hands-on lessons with actual equipment (not simulations) in typical application scenarios. Courses are delivered by certified instructors and are available in-house or at your location. Product training classes focus on equipment planning and engineering, turn-up, test, maintenance, operations and trouble-clearing, and network management systems. 

Compensation & benefits

The team at Fujitsu has access to a wide range of benefits, so they can thrive at work and maintain a healthy balance at home. 

• Flexible Working Arrangements
  They provide a wide range of flexible work options to suit every situation and work style. 
• Birthday Leave 
  They encourage their team to take a paid day off on their birthday (or in their birthday month) to celebrate.
• Discount Platform
  The Fujitsu team has access to a fantastic range of lifestyle benefits and discounts via our discount platform.
• Heat Pump / Air Conditioner Discount Program
  They offer its employees (and their family and friends) a discount on all Fujitsu products.
• Flu Shots
  They care about the health of each and every Fujitsu employee, which is why they offer free flu vaccines each year.
• Team Building and Lunch benefits
  A suite of cultural and well-being initiatives is
• Volunteering Leave 
  They are proud of the contribution our team makes to the broader community, which is why they offer them paid hours to give back to the causes close to their hearts.
• Relaxed Dress Code 
  Team members who are working within the office are encouraged to wear suitable smart casual dresses.
• Family and Cultural Leave
  An additional day's leave to celebrate special cultural or religious occasions, or to take a day off for your overall mental health and well-being.

Career progression

Specialized training here and abroad is granted to qualified employees to constantly gear up their skills and abilities with the advanced methods necessary in their respective lines. Even the employees holding senior roles are trained to be well-equipped not only in their fields but more importantly in People Management.

Company culture

FETP has been doing business for over 25 years, but the company only joined Fujitsu’s network in recent years. For this reason, the workplace culture crosses the best of both worlds between a start-up and a globally stable company.

Fresh grads with extensive knowledge of Japanese culture will find it easy to work at FETP. The biggest challenge for them would involve a thorough understanding of cultural differences.

New hires also have to set high standards for themselves, as evidenced by expectations during the training period. In terms of work-life balance, employees work during regular hours from Monday to Friday.

How to apply

To apply for this position, simply click the “Apply” button on this page.

Not much is known about FETP’s detailed hiring process, but the company takes five days on average to process applications.

Fresh grads can assume that FETP begins the hiring process with a phone-call screening. A technical test and several interviews may take place for shortlisted candidates, which is the norm in the IT industry.

Source/s:

• ph.prosple.com
• fujitsu.com
• fujitsugeneral.com
• indeed.com