Technical Support Analyst (Rolling Intake)

About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. 

Your responsibilities

• Proactively communicate with customers with value-added responses to required tracking systems, technical-related questions/problems, and resolutions via the telephone or Internet. 
• Involved in testing and troubleshooting including remote desktop viewing through tools such as Zoom or MS Teams.
• Work with management to provide customer feedback to product development staff. 
• Primary support customers in all visual-related system/technical issues.
• Assists in white box testing of new software versions & reports anomalies.

Training & development

Infor empowers its workforce by providing comprehensive training and development resources. Their global, mobile-friendly Learning Management System (LMS) strategically enhances learning throughout the entire organization, enabling employees to thrive. Key features of the LMS include:

• Advanced certification and compliance.
• Social learning, unstructured learning, and standardized training.
• Learning content management and creation.
• Virtual classrooms, online, and mobile access.
• Available in 35+ languages.

Compensation & benefits 

Infor Philippines provides various benefits to its employees such as:

• Health & Wellness 
• Financial & Retirement
• 401K Plan
• Family & Parenting
• Work From Home
• Vacation & Time Off
• Perks & Discounts
• Employee Assistance Program
• Professional Support
• Professional Development

According to research, the estimated salary pay of a Technical Support Analyst is PHP 16,000 - PHP 35,000 per month.

Career progression

To ensure you increase product adoption and release the full value of your investment, they provide innovative learning solutions at every stage of your innovation journey. As a trusted business partner, they are with you each step of the way, from large-scale implementations or migrations to onboarding users and sustaining knowledge. Their goal is to provide you with the right content at the right time in your personal or organizational evolution.

Work-life balance 

Across global time zones, Infor utilizes the latest collaboration tools to deliver asynchronous work in the fastest time possible, and they offer remote or hybrid work where possible, with flexible time off. This means the employees can do their best work around their optimal schedules.

Company culture

Infor cultures define who they are as a company, how they work together to solve problems, and how they create value for their customers. They strive every day to create a culture that is global, diverse, welcoming, and inclusive, where they treat one another with respect, and where every employee can self-actualize to the benefit of themselves, the company, their customers, and society.

About you

• Bachelor’s Degree in Business or Computer Science.
• Working knowledge of Windows Operating Systems, devices (printers), & relational databases (preferred SQL server).
• Self-motivated person who has a passion for learning.
• Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
• Working experience, familiarity, or knowledge of ERP/CRM systems will put you ahead.
• Advanced problem-solving and analytic skills.
• Proactive communications.
• Ability to work in a team environment, learn, & strive in challenging situations.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where you can see the "Apply" button.

Infor recruitment process:

• Aptitude.
• Psychometric Analysis.
• Interview Level (TR and HR).
• Job Offer.

Source/s:

• infor.com
• youtube.com
• indeed.com