Real Time Analyst (Rolling Intake)

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. They operate primarily as John Hancock in the United States and Manulife elsewhere. 

Your role

• Responsible for managing volumes and balancing workload across sites to ensure optimal staffing levels
• Handles schedule adjustments, process/approve VL applications, swap requests, (based on need), and NPT allocation
• Communicates workload prioritization for the day and workload distribution strategy
• Monitor and report leave allocations to the scheduling team that may trigger changes in staffing plan and schedules
• Act as a single point of contact for WFM in MBPS Manila and Cebu regarding system downtime that impacts production. Tracks and reports issues and resolutions/recommendations with the guidance and directive of the WFM Team.

Read more here...

Training & development

Manulife has launched a region-wide training academy for its growing 115,000 insurance advisors in Asia. The Manulife Business Academy (MBA) initiative is a unified learning and development platform that equips advisors with skills to succeed in digital environments while helping them improve customers’ lives every day.

Compensation & benefits

Entry-level roles such as analysts and associates may earn between Php16,000 and Php22,000 per month. The company’s benefits package includes:

• Free group and health insurance.
• International and local travel opportunities.
• Loan assistance.
• Monthly bonuses and incentives.
• Maternity and paternity subsidies.
• Savings Program or Provident Fund.

Career progression

Manulife is committed to helping you explore what your career path might look like with them. From opportunities across different regions and business units to mentoring from managers in a collaborative and supportive culture, your confidence and knowledge will grow with every passing day.

Work-life balance

Working with Manulife feels like home. You are surrounded by fun and smart people. The best part is the monthly meeting where you get to suggest the things that the team needs to improve and free team lunch to top it all. Manulife provides a work and-life balanced environment as they have a hybrid working set-up.

Company culture

Their values don’t just hang on a wall, they define how they work together, around the world. These are the values Manulifers live by every day: they obsess about customers, think big, own it, share their humanity, do the right thing, and get it done together. 

About you

• Good communication skills.
• Advanced knowledge of MS Word and Excel.
• Adaptability to learn a variety of software programs.
• A high level of accuracy with regard to data entry.

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

• Online application
• Phone interview
• In-person or virtual career orientation for one hour
• Contracting Kit signing followed by three-day online training
• Insurance Commission Exam

Source/s:

• manulife.com
• youtube.com
• glassdoor.com