Customer Care Officer (Healthcare Account)

About Pilipinas Teleserv

Pilipinas Teleserv, Inc. (Teleserv) is a Business Process Outsourcing company that began operations in June 2000 as a multi-channel contact center provider at the time the BPO industry was still in its infancy in the Philippines. The company conceptualized and developed proprietary services for various Philippine government agencies integrated with software development, back office operations, and service fulfillment that have revolutionized the way citizens transact with the government.

Your responsibilities

• Familiarize and remain up-to-date with changes in the plans and tariffs.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephonic and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
• Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

Source: betterteam.com

Training & development

The training sessions were conducted with a strong focus on detail, covering everything from call-handling procedures to a comprehensive understanding of the products. These sessions were closely observed and monitored to ensure quality and effectiveness.

Benefits

Here are some of the benefits Pilipinas Teleserv offers:

• Office Parties
• Anniversary Gifts
• Dental Insurance
• Government Mandated leave
• Government Mandated Benefits (SSS / Philhealth / Pag-Ibig / 13th Month Pay)
• Training Subsidy
• Employee Loan

Career progression

At Pilipinas Teleserv, they believe in empowering employees to reach their full potential and advance in their careers within the dynamic and supportive work environment. Your success is their success, and they are committed to helping you achieve your professional aspirations.

Work-life balance

According to the reviews, the company has a rating of 3.2 out of 5 for work-life balance others have mentioned that the company is convenient and fair to all employees.

Company culture

Pilipinas Teleserv aspires to be recognized by customers, clients, and industry peers as the country’s leading contact center, providing excellent service and customized solutions to both local and global markets.

About you

• Bachelor’s Degree graduates of Nursing, Pharmacy, Physical Therapy, Medical Technology, Radiologic Technology, Dentistry, Nutrition and Dietetics and other related course
• Computer literate (typing, email, chat, internet, navigation, and MS Office Applications)
• Good English communication skills both verbal and written
• Effective customer handling or willingness to handle customers over the phone
• Available to work on shifting the schedule
• Can start immediately

How to apply

To apply for this role, click on the "Apply now" button on this page.

Source/s

• teleserv.ph/careers
• indeed.com
• teleserv.ph