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QIAGEN Business Services Manila

  • 1,000 - 50,000 employees

2021/2022 Technical Service Scientist for North America

McKinley West, Taguig (Currently in a work from home setup until further notice)

Opportunity Expired

We are on an exciting mission to make a real difference in science and healthcare. Join us. At QIAGEN, you make a difference every day.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
2
Start Date
ASAP

Application dates

Applications Open
31 Aug 2021
Applications Close
28 Feb 2022

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
S
Biochemistry
Biology
Sciences (all other)

Hiring criteria

Entry pathway

See details

As a Technical Service Scientist, you are responsible to:

  • Provide prompt, professional and accurate advisory support to customers on hematology and immunoassay/immunochemistry products over the phone.
  • Document product complaints with established SOPs.
  • Take ownership of customers, develop relationships, offer advice and support sales.
  • Handle technical queries from customers from initial query through solution and follow-up, ensuring customer satisfaction at the highest level.
  • Develop your own technical knowledge necessary to support customers.

QUALIFICATIONS:

  • University degree in Biological Sciences or related field.
  • Medical Technician, Master or PhD is highly desirable.
  • Minimum of 2 years of clinical laboratory experience.
  • Ability to discuss and troubleshoot instrumentation and related applications over the phone.
  • Experience with automation and instrumentation.
  • Excellent verbal (telephone) and written communication skills in English.
  • Demonstrated interpersonal skills with a focus on helping customers and others.
  • Ability to multi-task.
  • Ability to take ownership of complex information and customer interactions, to provide excellent support with a focus on customers, and to work in a changing environment.
  • Ability to work in teams across multiple countries, cultures, and time zones.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
1
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
S
Biochemistry
Biology
Genetics
2
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
S
Biochemistry
Biology
Genetics