2022 Services Support Engineer (Rolling Intake)

About Schneider Electric Philippines

Schneider Electric's purpose is to empower all to make the most of the energy and resources, bridging progress and sustainability for all. They call this Life Is On. Their mission is to be your digital partner for Sustainability and Efficiency.

They drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software, and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure, and industries. They are the most local global companies. They are advocates of open standards and partnership ecosystems that are passionate about the shared Meaningful Purpose, Inclusive and Empowered values.

Your role 

• Answer incoming "Service Related" calls and document all incoming calls using the CRM tool.
• Whenever applicable, promote Schneider’s existing and new products and solutions with a unique value proposition, cross-selling and upselling with innovative, alternative solutions to replace the competitor’s product.
• Participate in various Technical, Customer Service & Sales Training Courses as required
• Support the sales and service teams with generating and assembling larger, more complex Quotations and order follow-up.
• Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
• Conduct initial troubleshooting and support of Products by Schneider
• Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

Training, development & rotations

Schneider Electric provides training to keep the teams' competence up-to-date.

They offer training courses to help you build the team's competence, enhance safety, develop the staff’s troubleshooting skills, and maximize the availability of PAC & PLCs.

In addition to the select list of 'How-to Videos' shown below, their local training centers can provide e-learning, virtual and hands-on courses, some of which can be conducted at your facilities.

Compensation & benefits

• They take responsibility as an employer seriously, so they ensure that your portfolio supports the diverse global workforce needs in a way that is ethical and fair. Their market-leading global Benefit standards cover family leave, medical, and life insurance. Their pay equity program promotes fairness everywhere.
• They offer a choice of benefits to care for your personal needs at each life stage. These cover a holistic range of well-being and financial protections to provide peace of mind for you and your dependents. Workplace flexibility policies and paid time off are available when you need it.
• You will be recognized for the great work you are doing. Go to work with a smile, make a difference and fulfill your potential. Our global recognition program is available to all employees anytime, anywhere.
• You own your career in our innovative, digital company. Enhancing your skills and delivering high performance is rewarded by competitive pay, incentive programs, and new opportunities to grow your career. Our employee share ownership program is market-leading and allows you to share in our collective success. When Schneider wins, we all win.

Career progression

At Schneider Electric, one of their core values is to Learn Every Day. With 5 generations in their workforce, they continuously learn from each other and others to ensure they stay competitive.

Work-life balance

They empower all their employees to work flexibly and manage their unique life and work in the way that works best for them. Employees are enabled, empowered, and safe to decide when and how they work best. Working part-time or from the comfort of your home are just a few of the choices you can make when you need them most.

Company culture

At Schneider Electric, diversity is integral to its history, culture, and identity. Inclusion is the way we treat and perceive all differences. They want to create an inclusive culture where all forms of diversity are seen as real value for the company.

About you

• Must be proficient in the English language.
• Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience.
• Must possess excellent communication skills.
• Must be keen on details and be technically smart.
• Must be capable of working independently and utilizing a sound judgment.
• Demonstrate ability to understand and explain technical information.
• Ability to solve customer problems via telephone, chat, web, and email.
• Willing to work in Cavite on a rotating schedule.

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• se.com.ph
• ph.indeed.com