Customer Service Agent - Digital Operations (Rolling Intake)

About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. Launched in 2015, it is a platform tailored for the region, providing customers with an easy, secure, and fast online shopping experience through substantial payment and fulfillment support.

Your role

• Ensure that all customer concerns are properly documented, processed, or referred to concerned fulfillment units / Resolving Parties
• Adhere to set quality standards by providing excellent customer service at all times          
• Report regularly to CCC Lead and perform other functions as deemed necessary 

Training & development 

A range of programs and training that focuses on developing essential skills (e.g., stakeholder management, communication, or creative and innovative thinking) for personal and professional effectiveness. Shopee Academy takes pride in close partnership with all leaders, teams, and individuals in Shopee to co-create learning solutions that work for them.

Benefits

Some benefits may include:

• Work From Home
• Health Insurance
• Gymnasium
• Cafeteria
• Free Food
• Team Outings
• Soft Skill Training
• Free Transport
• Education Assistance
• International Relocation
• Job Training

Career progression

Shopee provides opportunities for students to thrive in a dynamic and collaborative environment. As an intern or fresh graduate, you will have the support you need and be given the responsibility to make an impact on the growing business. Develop skills and get hands-on experience working with some of the best minds in Shopee.

Work-life balance

Shopee brings employees together with a fresh, fun, and vibrant environment where employees can be comfortable and feel at home. They celebrate milestones and organize fun activities and events to keep their employees engaged throughout the year.

Company culture

Understanding people is the key to successful leadership. In Shopee, they think it is crucial to understand how to deliver the best experience, for employees, partners, and customers. In essence, they are Simple, Happy, and Together, key attributes visible in Shopee culture. 

About you

• Fresh graduates are welcome to apply
• Bachelor’s degree in any related fields
• 0-2 years of work experience in Customer Service or other similar roles.
• Preferably has experience in Customer Service (voice / non-voice) for Digital Banking or Internet Banking
• Must have good time management skills to handle BAU

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Application Process:

• Online Assessments
• HR Interview
• Interview with Business Manager
• Interview with Team Leader

Source/s: 

• careers.shopee.sg
• youtube.com
• ph.indeed.com
• glassdoor.com