Rustan Coffee Corporation, a member of the Rustan Group of Companies is the authorized licensee of Starbucks Retail Business in the Philippines. The first Starbucks store opened on December 4, 1997, at 6750, Ayala Avenue.
Starbucks has since won the hearts of the Filipinos. Since then, over 300 stores have opened. Although Rustan Coffee has been able to serve perfect cups of coffee to distant places like Baguio and Davao, it will not stop there, continuing to share the "Starbucks Experience" with even more Filipinos one fresh cup of coffee at a time made by passionate partners (‘employees’) with the highest level of coffee expertise. The tradition of warm hospitality, constant need for connection, and love for coffee – are the qualities that make Starbucks Coffee and the Filipino people a great cultural fit.
Their story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee, tea, and spices with a single store in Seattle’s Pike Place Market. Today, they are privileged to connect with millions of customers every day with exceptional products and nearly 18,000 retail stores in 60 countries.
With their partners, their coffee, and their customers at their core, they live these values:
They are performance-driven, through the lens of humanity.
The Starbucks Hiring Process
To find the best candidates to fill its vacant positions, Starbucks normally has a hiring process all applicants must pass through before they can be employed.
The Starbucks hiring process consists of the following stages:
1. The Job Application Process
When seeking to get a job at Starbucks, the applicant needs to begin online by submitting an application form, which will contain all the necessary details.
The company’s website is the right place to visit to complete your job application. When applying online, it is recommended to choose more than one position, in order to increase your chances of receiving an invitation to continue the hiring process.
Ensure that all the details you provide in the form are absolutely valid, which will make the company take your application seriously.
However, some applicants walk into a Starbucks store to make an application, which is not validated by the company. The online application is the preferred process.
2. Assessment Test
Starbucks usually conducts a personality-based assessment test for applicants to evaluate their behavior. This is as a result of the company looking for employees with the best of character.
In the assessment test, applicants will be asked to provide answers to about 80-120 questions. The tests comes in various formats.
The assessors might ask you to describe the feeling people have in a specific situation.
Alternatively, you might be requested to rate your reaction to precise comments on the scale of one to ten, making a statement whether you are in agreement with them or not.
Moreover, you must answer the provided questions with honesty and spontaneity. It is highly recommended to make preparations towards the assessment to perform very well, since it’s an opportunity to impress the employers.
Note: Before the test, you will be notified and given directions on how to participate in it.
3. Interview Process
Applicants who successfully passed the personality test (screening process) will be called to be participants in a phone interview.
This type of interview is usually conducted with a Human Resources department member and takes about 30 minutes to complete.
The phone interview is often conducted to serve as a screening process, and will include questions as regard your salary expectations, availability, and former work experience.
If you succeed at the phone interview, you will be chosen and requested to come for an in-person interview at one of the company’s head offices by the manager in charge of recruitment.
This interview is the last stage of the hiring process, and at the end of it, you will be assured of getting a response from them.
Here are some Starbucks interview questions that might be asked:
Ensure to prepare immensely for this interview, since your employment depends on it, and don’t spend too much time answering a question, just say the necessary things.
4. Starbucks Orientation
Newly employed workers at Starbucks normally participate in an orientation process conducted by the recruitment team.
It is a learning process that educates you about your role at Starbucks and the culture and history of the company.
For baristas, the orientation process might be quite intense, since it involves a hands-on learning process. However, the store manager will be available to facilitate the process.
After candidates have passed the interview successfully, getting employed is what’s left. Some lucky applicants normally get hired on the spot, due to their exceptional performance at the interview.
However, some applicants get a call from Starbucks about a month after participating in the interview.
They're proud to invest in you, and offer these special incentives to eligible partners (employees).