Metrics and Reporting Analyst

About Teleperformance

Teleperformance is the global leader in outstanding customer experience. They have been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

Your role & responsibilities

• Maintains databases and updates as needed.
• Analyzes trends, causes, and variances and creates and distributes routine and ad-hoc reports.
• Provides support as may be required to Business Analysts Process Leads or a small user group with minimally complex requirements.
• Respond to questions, receive and/or share information with peers, functional groups, staff, and management within and outside departments.
• Performs basic analytical skills and develops standard reports with minimal variance.
• Provides reports to management.
• Works on problems of limited scope and/or assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.

Training & development 

Teleperformance offers different types of learning programs to help you achieve more as you advance your growth and career. Those programs identify and prepare high-potential employees for a leadership positions in the company.

Compensation & benefits

• All government-mandated benefits
• Allowances (the type of allowance depends on the account/department one is assigned to)
• Employee Perks (e.g. discounts from partner establishments)

Career progression

At Teleperformance, they see the world through one another’s experiences. They let diversity, equity, and inclusion shine—and this, in turn—sets the stage for their employees to continuously thrive, grow, and develop, allowing them to become the best version of themselves. 

Work-life balance

They believe in the value of providing the best working environment for the best people, and its reputation as a company that works hard to inspire its employees has been recognized globally. Whether working from an office or working from home, they are 100% committed to building the best teams and helping each employee achieve their full potential.

Company culture

Your success and a diverse and inclusive community are built into their DNA. TP is committed to creating a workplace that promotes diversity and inclusion in every aspect of the company. They have a long-standing commitment to making the company more inclusive and the world more equal, where everybody belongs. At Teleperformance, they build connections with their employees and make moments that aim to put a smile or two on everyone’s faces.

About you

• Bachelor's Degree with 0-2 years of experience or equivalent.
• Good verbal and written communication skills.
• Analytical skills in order to perform standard reports with minimal variance.
• Experienced in the use of MS Excel applications (Pivot, Vlookup, Boolean, Conditional Formatting).
• Experienced in database query languages.
• Experience in MS Access and Web Development is a plus.

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• teleperformance.com
• youtube.com
• glassdoor.com