Implementation Consultant (Hotels) Graduate Program (Jun 2024)

Job Description

The Implementation Consultant – Hotels role is an entry-level position suitable for candidates who would like to begin their consulting career with Oracle Hospitality. In this role, you will have the opportunity to gain experience in implementing industry solutions and technologies across various aspects, from OPERA Property Management System (PMS) to other available interfaces in the market. 

This role is particularly well-suited for individuals who are eager to take on new and exciting challenges, open to embracing a wide range of learning opportunities, and anyone seeking an engaging job environment that values creativity. This role will provide you with an excellent opportunity to acquire the technical skillset required for the job through comprehensive training, professional development, and hands-on shadowing experiences.

Responsibilities

Ensure the solution meets specifications and functions per customer-specific operational workflow for multiple concepts, users, and service models. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide support to the customer. 

• Installing, configuring, training, transitioning, troubleshooting, and supporting Oracle Hospitality products and interfaces using the latest Oracle installation, configuration, and training standards and procedures
• Manage project timelines, installation, and configuration of the Hotel Systems product suite and interfaces.
• Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximize the benefit of the products and maintain the products post-engagement. 
• Active participation in education and collaboration forums. 
• Remaining current and familiar with Oracle product new releases and new features 
• Participate in quality assurance of new product and/or version release software when required. 
• Timely and accurate filing of project status reports and other project deliverables, and timecards and expense reports
• Maintain customer satisfaction within and beyond our organization. 
• Show competence in and out of projects. 
• Obtaining and maintaining current certification in products and Major Account accreditations
• Undertake administrative activities, monitoring, and reporting.
• Provide technical consultancy on different perspectives. 
• To do troubleshooting and support when required.

What to Expect:

• Ensure customer satisfaction by delivering high-quality project implementation. 
• Open yourself to learning about new products and expanding your skillsets to remain competitive in the role. 
• Be a self-starter and resourceful in finding solutions to resolve issues raised by customers. 
• Demonstrate the ability to multi-task and be flexible in supporting business requirements, including providing support during system testing, user acceptance testing, and Go-Live stages. 
• Document the assigned project implementation thoroughly and provide regular status reports to the Team Lead/Project Manager.

Who You Are:

• 2023 and 2024 Graduate of bachelor’s degree in Hotel and Tourism Management or equivalent.
• Must be academically completed before onboarding dates.
• Knowledge of OPERA PMS and/or other related PMS systems and interfaces
• Ability to travel to office, and customer onsite when needed.
• Ability to work remotely. 
• Ability to do multi-tasking and to work with minimum supervision. 
• Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members, and other related vendors from a wide variety of cultures and backgrounds.
• Able to work effectively with internal & external customers at all levels. 
• Creative thinking abilities to create new ideas and think 'outside the square'. - Team player in both the local office and wider company teams. 
• Commitment to adhere to company standards, policies, and procedures.
• Determination to get the job done on time.
• Exhibits interest, confidence, and determination in the task at hand and on time.
• Flexibility with people and time. 
• Self-motivated. 
• Willing to work with a wide variety of cultures. 
• Willing to work overtime, overnight, weekends, and public holidays as requested. 
• Any other tasks or duties as required by management when required. 
• Currently hold a valid passport. 

What We’ll Give You:

• Opportunity to work in a global IT company.
• In-depth onboarding and training programs to ensure you're fully equipped to make a significant impact.
• Flexible remote working options tailored for the perfect work-life balance.
• Exposure to diverse industries, cultures, and product domains.
• Freedom to define your career aspirations and choose your path forward.
• Continuous learning and development opportunities designed to propel your career forward.
• An inclusive culture that will champion what makes you unique.

How is it Done:

• Send your profile/application through the Oracle Career Site.
• Shortlisted candidates will be invited to schedule & confirm their HR interview.
• Be ready for the technical interviews. 
• Get an offer, process your requirements & background check.
• Attend the Keep Warm Sessions and get acquainted with your team. 
• See you on Day 1!

A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to become your best self.