NAS-Talent Technical Product Consultant (Rolling Intake)

About ADP

ADP has been present in the Philippines since 2010 handling services such as payroll, tax services, technical product support, time and labor management as well as benefits administration.

Your responsibilities 

• Effectively communicates with clients and accurately documents all client issues. Communication utilizing the Siebel CRM Call Management System.
• Delivers services within call center benchmarks as established by Client Services management.
• Recognizes potential client technical and non-technical issues and escalates the issue to the appropriate technical consultant in a timely manner, based on established escalations processes.

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Training & development

The ADP talent journey begins with an innovative, engaging, and comprehensive onboarding process, followed by extensive training and mentorship. With the rise of new hires working from home, they faced a new challenge of training associates on how to use our technology.

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Compensation & benefits

• Schedule Flexibility
• Mental Health and Wellness Support
• Increased Caregiver Benefits
• Home Office Reimbursement (WFH Stipends)
• Location-Based Salary

Career progression

ADP's senior leadership team reflects the diversity of its workforce and the global marketplace they serve. They are firmly focused on ensuring that all great talent – regardless of age, race, gender, ethnicity, religion, or other human characteristics – has an opportunity to contribute to ADP’s success.

Work-life balance

There is no such thing as just another day at the office. Far from it. They believe in passion, meaning, and friendships. Making an impact, shaping the future together, and putting the “people” into “Always Designing for People.”

Company culture

ADP down-to-earth culture values diverse perspectives, providing a place where careers can flourish in an agile, creative, and collaborative workplace. They're creating a better way to work so that you can have a better chance of changing the world.

About you

• Fresh Graduates are highly encouraged to apply.
• Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor’s Degree, any field
• Demonstrated ability to manage time and prioritize multiple client issues and projects effectively.
• Must have the ability to effectively communicate to both clients and internal staff in a team environment.
• Must have high level of responsibility to own client issues, must have interpersonal skills to effectively and politely communicate with clients, and must have a solid technical foundation necessary to provide support of any standard business application.

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How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

Source/s:

• jobs.adp.com
• glassdoor.com
• youtube.com