2022 Client Relations Associate (Rolling Intake)

About Focus Global 

Focus Global Inc. is a progressive marketing company and the exclusive Philippine distributor of several well-known international brands. Since its establishment on October 1991, Focus Global has been continually expanding.

The high-end products, which include consumer goods, home furnishings, and needlecraft, are all known for their unique craftsmanship, innovative technology, and superior quality.

Your role

The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be on the front lines of championing the consistent delivery of high-quality, top-class after-sales service for our customers.

Key Responsibilities:

• Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
• Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
• Product knowledge: Have a thorough understanding of Focus Global’s products and be able to provide a range of support that best fit our customers’ needs
• Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
• Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
• Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems

Training, development & rotations

At Focus Global they have good leaders that have a genuine interest in the growth and development of their team members. An individual can really grow their expertise because of the series of training they invest in and you are really equipped to do your function well. When they are considering you for promotions, they will really move you up when they see that you have the potentials to accomplish things at that next level. More importantly, they are all aligned with their values as an organization. 

Compensation & benefits

• Government Mandated Benefits (SSS / Philhealth / Pag-Ibig / 13th Month Pay)
• Employee Discount
• Training Subsidy
• Employee Loan
• Parking Space
• Work From Home
• Government Mandated leave
• Maternity & Paternity leave

Career progression

At Focus Global Inc, you’ll have the opportunity to work in an environment that values, discipline, collaboration, productivity, and personal growth. They aim to provide their employees with a good working environment, industry best benefits, and endless growth opportunities to aid them in their careers.

Work-life balance

They transferred to a hybrid work setup. They are only asking team members to come onsite as needed depending on the function of their role. 

Company culture

The Focus Global culture is built around its core values. These values inform the way they do their work, how they serve their customers, and how they move forward.

They thrive in a culture of openness, transparency, and personal integrity. They seek to foster an environment where all teams operate on mutual respect and shared trust.

About you

• Bachelor's Degree in Hospitality Management, Business, or any related course - fresh graduates and experienced team members are welcome to apply!
• Experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
• Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
• Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
• Excited about collaborating with cross-functional teams and sharing your ideas! (We believe in radical candor - everyone is empowered to speak their mind and constantly share feedback)
• Looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products!

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• focusglobalinc.com
• linkedin.com
• bossjob.ph