Customer Experience Associate (Rolling Intake)

Position: Customer Experience Associate

Reporting To: Customer Experience Lead

Department: Operations

Work Location: One Corporate Centre, Ortigas, Pasig City

Work Schedule: 9 AM - 6 PM; Monday to Friday

Responsibilities: (day-to-day, expectations)

• Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients
• Ensure customer service, proper client interaction and use of the system.
• Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service
• Checking team-to-client interactions regularly to ensure the quality of communications
• Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction
• Creating summary reports for management as necessitated
• Resolving escalated customer issues, identifying departments to collaborate with for quick resolution
• Handle turnover of units to the clients

Requirements:

• Graduate of any 4-year course, preferably in communications or business management
• With at least 1 year working experience as Customer Experience Asst. from real estate industry. Fresh graduates are encourage to apply too!
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.

Job Type: Full-time

Salary: Php15,000.00 - Php18,000.00 per month

Interested applicant may send resume to [email protected]. Shortlisted candidates will be contacted by Lhoopa's Recruitment Team. To know us more, you may visit our website at www.lhoopa.com.