2022 Javascript Web Support Engineer (Rolling Intake)

About Oracle

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, they’re inspired to go beyond what’s been done before. It’s why they’re committed to expanding an inclusive workforce that promotes diverse insights and perspectives.

They’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers to open the door to global opportunities where work-life balance flourishes. They offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. They put people first with flexible medical, life insurance, and retirement options. They also encourage employees to give back to their communities through volunteer programs.

Your role

• Provide phone and online support to NetSuite Customers. The types of Customers we encounter range from non-technical resources to actual in-house or third-party developers.
• Conduct troubleshooting of NetSuite proprietary APIs. This involves debugging actual codes created by Customers and helping determine whether it is a product defect or not.
• Gather details regarding Customer processes to be able to determine how we can best support and give direction.
• Participate in company initiatives promoting the growth of Product Knowledge. This will include participation in mandated internal training specific to the SuiteCloud Product area and general operations.
• Work with other Departments such as Quality and Assurance, Professional Services, Product Management, and Development, to ensure fast turnaround. This is bound by processes but all of which aim to give quality service.
• Adapting to the fast-paced nature of the NetSuite Cloud Based Software, for the SuiteCloud Product Area, new proprietary technologies and innovations are being pushed yearly. 

Training, development & rotations

Traditionally, career ladders have been formal processes used by organizations to allow employees to advance their careers to a higher level. Typically, such advancement included expanded responsibility and authority and an increase in pay, with the ultimate target being a leadership role. Employees and organizations both benefit from such an approach: employees see career growth, new challenges, and higher compensation while organizations retain talent, build a well-trained workforce, and enhance their attractiveness in the marketplace. 

Read more here...

Compensation & benefits

Oracle Compensation delivers a complete compensation solution that supports compliance, promotes fairness, and helps attract and retain top talent. Part of Oracle Cloud HCM, it uses real-time data to create, model, and manage compensation plans based on unique requirements.

Read more here...

Career Progression

Oracle Career Development (Career Development) provides a way for employees to identify career opportunities and maintain a development plan to bring them closer to their career goals. Employees can search for and get recommendations for different roles, compare themselves to these roles, find other colleagues in these roles, and build a development plan to bring themselves closer to a future career of interest or to improve in their current role. Employees can track development intent by tying goals to roles, tracking development progress, and designating their active development goals.

Read more here...

Work-life balance

Work-life balance addresses how an organization's workforce prioritizes their personal and professional activities. Work-life balance is a timely matter given the increased amount of technology used to complete work activities and its ability to interrupt home life.

Each employee defines their ideal work-life balance differently, depending on commitments to family, work priorities, health, and leisure.

Read more here...

Company Culture

An organization and its employees' beliefs and behaviors are referred to as company culture. It can be seen in how your employees connect with one another, the values they hold, and the decisions they make. Culture begins with your executive leadership and when aligned with employees' personal values, drives, and needs, it results in a thriving organization.

Read more here...

How to apply

To apply for this position, simply click the “Apply” button on this page

• Apply online with your resume
• Our recruitment team will be in touch to speak with you
• Online testing as required (role dependent)
• Zoom Interview or Assessment Centre

Source/s:

• oracle.com
• ph.indeed.com