Contact Center Representative (Rolling Intake)

About Teleperformance Philippines

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, their interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Your role

• Provide consistent, superior service to every customer by utilizing all available tools and resources.
• Maintain productivity at defined proficiency levels in compliance with department policy and procedure.
• Demonstrate a desire and initiative to continue learning new and relevant product and technical information as products evolve.
• Address a multitude of inquiries from Clients end-user customers.

Training & development

Teleperformance offers different types of learning programs to help you achieve more as you advance your growth and career. Those programs identify and prepare high-potential employees for leadership positions in the company.

Compensation & benefits

• According to research, the salary estimate is PHP 14,000 to PHP 16,000 per month.
• All government-mandated benefits (SSS, Phil-health, Pag-ibig)
• Paid Holidays / Vacation.
• Paid Sick Leave.
• Flex-Time / Flexible Schedule.
• Free Drinks/Coke/Juice/Water.
• Gym / Health Club / Fitness Membership.

Career progression

At Teleperformance, they offer various opportunities for career advancement and internal promotions. They set the stage for their employees to continuously thrive, grow, and develop, allowing them to become the best version of themselves. 

Work-life balance

Teleperformance believes in the value of providing the best working environment for the best people, and its reputation as a company that works hard to inspire its employees has been recognized globally. Whether working from an office or working from home, they are 100% committed to building the best teams and helping each employee achieve their full potential.

Company culture

Teleperformance is committed to creating a workplace that promotes diversity and inclusion in every aspect of the company. They have a long-standing commitment to making the company more inclusive and the world more equal, where everybody belongs. At Teleperformance, they build connections with their employees and make moments that aim to put a smile or two on everyone’s faces.

About you

• At least 18 years of age.
• At least a High school graduate.
• Applicants should be Filipino citizens or hold relevant residence status.
• Able to maintain a fluent conversation in English.
• Ability to communicate correctly and clearly.
• Identifies and defines problems through the gathering of relevant information leading to the development of alternative solutions.
• Availability to work through various shifts.
• Ability to use Windows operating systems.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• teleperformance.com
• youtube.com
• glassdoor.com