HR People Care Support Assistant (Start ASAP)

About Pearson

Provider of educational materials and learning technologies. They combine world-class educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale.

Your responsibilities

• Processes HR transactions in Fusion and other HR technologies, as requested
• Resolves HR process and policy questions and colleague issues through multiple communication channels
• Leverages knowledge management solutions to complete inquiries and transactions
• Works to meet expected service levels and business performance goals
• Escalates client service issues to the appropriate party as appropriate
• Documents all cases in the case management system
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices
• Provides input to the Pearson HR Delivery Center knowledge base and contributes ideas to improve processes or performance
• Demonstrate empathy for the colleague’s situation and speaks in a manner/tone the colleague can understand and relate with
• Supports change programs and initiatives. Develops an understanding of HR operations
• Participates in scheduled and ad hoc training to improve HR and business acumen
• Supports colleague engagement and cultural programs and initiatives
• Performs special projects and related duties, as assigned

Training & development

Pearson is committed to helping you to reach your goals. Whether you’re starting in a new field, ready to upskill, or looking for new opportunities, they got the tools to help.

• Pearson Pathways.
• Pearson Advance.
• IT Training Courses.
• Corporate Degree & Certification Program.
• Assessment.

Read more here...

Compensation & benefits

• Prosple salary range is Php 16,000 to 21,000.
• Maternity, Paternity, and Family Care.
• Stock Purchase options.
• Flexible Work Policies.
• Confidential Support for Stress, Health, and other personal needs.
• Profit Sharing Plans.
• Generous Paid Time Off.
• Flexible Health Plans.

Career progression

With Pearson, learning isn’t just something to get through, it’s a chance for a breakthrough. A challenging, enriching experience you undertake knowing it’s taking you forward and making an impact. For those who want progress, not just potential, Pearson is your partner in the moments that matter, proudly creating experiences that are full of life, so yours are too.

Work-life balance

At Pearson, they value the well-being of their people. That's why most roles offer flexibility in how and where they work - be it from home, an office, or during non-traditional hours.

Company culture

Pearson is committed to supplying the highest possible quality of product and service to the customers, supporting charitable endeavors that advance literacy, learning, and teaching, and offering careers that meet their employee's desire to fulfill a higher calling. Pearson People display a strong sense of interpersonal respect and gentility, an outflow of being grounded in the education and teaching environment.

About you

• Graduate of a 4-year course
• Very good to excellent English communication skills
• Quick study
• Ability to multi-task
• Amenable to working on a shifting schedule

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

• HR will do the screening process.
• Technical interview
• Managerial interview
• Senior manager interview
• Offer

Source/s:

• pearson.com
• youtube.com
• glassdoor.com